Service & Support
Consultancy, Support, and Service When and Where You Need It
If you need assistance on products for your project, have questions about solutions, or want to know more about technological developments, then HMIvision’s service experts will be happy to help, guide, and support you during all phases of the project, and be on hand to help you with questions or problems.
OEM/ODM Design Services
Gathering Information:
We will ask probing questions to understand fully what is required, what is a nice-to-have, and what we need to avoid.
Concept Design:
We will share these concept designs with you in different forms such as spec sheets, 2D drawings, 3D Cad models.
Electronic Engineering:
Our products are designed with expandability in mind when possible, so many of our off-the-shelf products have expansion bays or multi-use headers built into their design to make customization easier.
Mechanical Engineering:
When building a custom solution, we often create a prototype for you to evaluate and test in your environment. This is a great way to ensure our product design meets your requirements. In some cases, or due to a demanding timeline, we may use test reports, spec sheets, drawings, or similar examples to validate a design instead.
Approval and Production
Once a prototype design is validated, we confirm production and delivery timelines and move on to mass production of your custom computer design.
Standard Warranty Coverage and Return Policy, please download the HMIvision’s Service Agreement below.
Technical Support
Our China-based Technical Support team is expertly trained on all our systems along with all supported software. This level of experience provides you an exceptional customer experience when assisting you with any technical issue you might be experiencing during setup or while operational.
Service is complimentary to all our existing clients.
The omnichannel communication format includes a customer portal, email, phone, or chat.
Hardware Repair Support
In or out of warranty, it does not matter, HMIvision customers receive the support throughout the lifecycle of their hardware.
You can start the repair process by contacting our Technical Support Department via Chat, Phone, or Email.
When a repair request is made, you will first be routed to Tech Support to see if the issue can be solved remotely. If not, a RMA (Return Material Authorization) form will be sent to customers to begin HMIvision in-house repair.
There may be additional charges for out-of-warranty repairs.
Enhanced Technical Support
HMIvision offers enhanced technical services to customers who require that extra level of service. You can elect to purchase the Expedited Returns Service or the Advance Hardware Replacement Program. Either program will get you back up and running sooner than our standard hardware repair service time frame.
Expedited Repair Service
System Update Service
If you need added functionality/performance to your previously purchased HMIvision product, we have a service to update your existing system.
If you need additional memory or a larger SSD on your HMIvision Computer, we can assist you with our update service.
Call your HMIvision Sales representative for a quote to upgrade your product.
Still Need Help?
iPhone/WhatsApp/Wechat: +86-17359286537
E-mail: irene@hmivision.com
Customer Online Chat
